Comcast: We Sped Up Your Internet… Oh, No, Actually, We Didn’t

Ah, Comcast. Apparently the corporation sent an email to a user telling him that they had boosted the speeds on his broadband connection (which Comcast is trying to rebrand “Xfinity”), only to email him again a couple days later <a href=”http://consumerist.com/2010/08/oops-comcast-didnt-really-double-your-internet-celerity.html” target=”_blank”>to admit they didn’t really mean that</a>. I guess it’s nice that they were willing to ‘fess up about making the mistake, however it still seems a bit mean to pull the rug outside from under customers that path:
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<a href=”http://www.flickr.com/photos/floorsixtyfour/4910560439/” title=”xfinity-thumb-500×402-43545 by floorsixtyfour, on Flickr”><img src=”http://farm5.static.flickr.com/4096/4910560439_f80eeddf2e.jpg” width=”500″ height=”402″ border=0 /></a>
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<a href=”http://www.flickr.com/photos/floorsixtyfour/4910560527/” title=”yoink-thumb-500×305-43547 by floorsixtyfour, on Flickr”><img src=”http://farm5.static.flickr.com/4118/4910560527_45c0b1e784.jpg” width=”500″ height=”305″ border=0 /></a>
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Of direction, if the initial email was titled “Fantastic News!” shouldn’t they have titled the second one “Terrible News!”<br /><br /><a href=”http://techdirt.com/articles/20100820/11481510709.shtml”>Permalink</a> | <a href=”http://techdirt.com/articles/20100820/11481510709.shtml#comments”>Comments</a> | <a href=”http://techdirt.com/article.php?sid=20100820/11481510709&op=sharethis”>Email This Tale</a><br />
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